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| Summary |
| AltE is a Soft Robotic
Component that is applied on PC hard drive during assembly. AltE is not a Windows program and does not install into Windows. AltE does not require a CD/DVD or USB in order to run. If a PC crashes then pressing Alt + E keys at startup will repair the pc within minutes. This will reduce the expense of after sales service, keeps the client happy with a no-downtime PC and no data loss. The major problem facing PC retail is after-sales service: Manufacturer's warranty is meant for hardware components, but the end user does not know how to differentiate between hardware problems and software problems. Therefore the warranty becomes open ended and, in terms of customer satisfaction, covers the hardware, software and whatever problems the end user is having. If there is no PC sound then the end user assumes that there is a hardware problem and calls the retailer for help. The retailer understands that it is a software problem but the end user does not have the technical know how to comprehend what the retailer is talking about, and wrongly assumes that the retailer is not honoring the hardware warranty. The end user either insists on the retailer to fix the problem under warranty, or takes the PC somewhere else to be fixed. This is where the end user will often wrongly be told that it is a hardware problem and the hardware should be replaced. The solution: If the PC is equipped with AltE then the end user will not call the PC retail store complaining about PC problems, instead the end user will press Alt + E keys at startup and the PC will be repaired within minutes. |
| AltE is an affordable
solution that will keep the customer happy and save the retailer time and money
in customer service. |